Returns

Online Returns

We hope you'll love your purchase! But if you're unhappy for any reason you can return your purchase within 14 days of receipt - as long as it's unworn and in original condition, with any packaging undamaged and all tags attached. Please email us to let us know before sending it. Please note any returns sent back after the 14 day window cannot be accepted. Postage is at the customer's cost. 

The return address is: The Brokedown Palace, 178 Shoreditch High Street, London E1 6HU.

Important: please make sure you include  'The Brokedown Palace' in the address.

We will refund you for the item when we receive it minus shipping costs. The customer is responsible for return shipping costs.  

Please note: you are responsible for goods until we receive them and we highly recommend using a tracked service. 

If you wish to exchange an item, please return the unwanted product to us for a refund and place a separate order for your desired product. If you have any questions, please get in touch. 

In-Store Returns 

We offer exchange only within 14 days of purchase for full price items bought in store, as long as it's unworn and in original condition, with any packaging undamaged and all tags attached.

We do not offer exchange on sale items, or give refunds on any in store sales, unless the item is faulty and returned within a reasonable time.

Exchanges can only be made for full price items, if you would like to exchange for an item that is on sale, it will be treated as full price. 

Please see more information on gov.uk here on your right to return and refunds

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